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Order Management Specialist

Department: ISOM - Order Management
Location: Schaumburg, IL

Novaspect, Inc, an Emerson Local Business Partner and global leader of process systems and solutions, is currently offering an opportunity for an Order Management Specialist to join our team in our Schaumburg, IL location. The successful candidate will perform various order management functions including order entry, purchasing, and expediting. We are searching for an individual with a solid understanding of purchase order/invoice business systems and strong knowledge of computer applications including MS Word, Excel and the Internet is required. In addition, the candidate should demonstrate excellent written and verbal communication skills.

Essential Duties and Responsibilities:

  • Manage all aspects of customer orders (order entry, order detailing, purchasing, expediting)
  • Competent in understanding technical product purchases orders and service contracts
  • Awareness of software program relationships and the ability to work quickly between multiple programs
  • Ability to resolve customer order issues in a timely, professional manner
  • Communicate and work with other operations team members as required
  • Actively participate with team members to achieve company goals
  • Other duties as required

Education and/or Experience:

  • High school graduation or equivalent
  • A minimum of 1 year of experience in a sales or manufacturing environment
  • Extensive and exceptional customer service practices
  • High computer application literacy including Microsoft Office Suite, and ability to learn internal business systems

Additional Requirements:

  • Ability to manage difficult or emotional situations and respond promptly to internal customer needs
  • Quickly embraces, learns and applies new technology and/or procedures
  • Strict attention to detail
  • Excellent interpersonal, verbal communication skills and proven ability maintain high customer service
  • Proven ability to build and support teamwork

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